Terms of Service

Effective Date: May 13, 2026  |  Last Updated: May 13, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Pizzana ("Company," "we," "us," or "our"), the operator of the website located at pizzana-meal.click (the "Website"). By accessing, browsing, or otherwise using this Website or any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any other policies or guidelines incorporated herein by reference.

If you are using our services on behalf of an organization, business entity, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and in such case, "you" and "your" shall refer to both the individual user and such entity. If you do not have such authority, or if you do not agree with these Terms, you must not use our services.

These Terms apply to all visitors, users, customers, and any other individuals or entities who access or use our Website, mobile applications, or any other platforms operated by Pizzana. Your continued use of the Website following any modifications to these Terms constitutes your acceptance of the revised Terms.

You must be at least eighteen (18) years of age to use our services. By using our Website, you represent and warrant that you are at least 18 years old. If you are under 18, you may use our Website only with the involvement and consent of a parent or legal guardian who agrees to be bound by these Terms.

2. Description of Services

Pizzana is a food service company operating in the United States, offering customers the ability to browse our menu, place orders, make reservations, and engage with various food-related services through our Website at pizzana-meal.click. Our services include, but are not limited to:

• Online Food Ordering: Customers may browse our digital menu, customize their orders, and place orders for delivery or pickup through the Website.
• Menu Information: We provide detailed information about our food offerings, including descriptions, ingredients, pricing, and allergen information to the best of our ability.
• Account Management: Users may create and manage personal accounts to track orders, save preferences, and manage payment information.
• Promotions and Loyalty Programs: From time to time, we may offer promotional deals, discount codes, loyalty points, or special offers accessible through our Website.
• Customer Support: We provide customer service channels through which users may seek assistance regarding orders, complaints, or general inquiries.
• Catering and Special Orders: We may offer catering services or large-scale orders for events and special occasions, subject to separate terms and conditions.
• Nutritional and Allergen Information: We endeavor to provide accurate nutritional and allergen information; however, we cannot guarantee complete accuracy due to variations in preparation and supplier ingredients.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice to you. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of services.

Our services are available for personal, non-commercial use only unless you have entered into a separate written agreement with Pizzana for commercial use. Any use of our services for unauthorized commercial purposes is strictly prohibited.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a user of our Website and services, you agree to:

• Provide accurate, current, and complete information when creating an account or placing an order.
• Maintain the confidentiality of your account credentials and immediately notify us of any unauthorized use of your account.
• Use our services only for lawful purposes and in accordance with these Terms.
• Comply with all applicable federal, state, and local laws and regulations when using our services.
• Promptly update your account information to ensure it remains accurate and current.
• Pay all applicable fees and charges associated with your orders in a timely manner.
• Provide a valid delivery address and ensure that someone is available to receive the order at the designated time.

3.2 Prohibited Activities

You agree not to engage in any of the following prohibited activities:

• Fraudulent Activity: Using our services to engage in any fraudulent, deceptive, or misleading conduct, including submitting false or fraudulent orders or payment information.
• Unauthorized Access: Attempting to gain unauthorized access to our systems, servers, networks, or databases, or bypassing any security measures we have in place.
• Scraping and Data Mining: Using automated tools, bots, spiders, crawlers, or similar mechanisms to extract, scrape, or mine data from our Website without our express written consent.
• Interference: Interfering with or disrupting the integrity, performance, or availability of our Website or servers, or transmitting any viruses, malware, or other harmful code.
• Intellectual Property Infringement: Copying, reproducing, distributing, or creating derivative works from our content, trademarks, logos, or other proprietary materials without our prior written authorization.
• Harassment: Harassing, threatening, or intimidating our staff, delivery personnel, or other customers through any communication channels.
• Misrepresentation: Impersonating any person or entity, or falsely claiming affiliation with Pizzana or any other organization.
• Abuse of Promotions: Exploiting promotional offers, discount codes, or loyalty programs in ways that are contrary to their intended purpose or these Terms.
• Illegal Activities: Using our services for any purpose that violates applicable federal, state, or local laws, including but not limited to money laundering, tax evasion, or any activity that violates the laws of the United States.
• Unauthorized Commercial Use: Reselling, sublicensing, or otherwise commercializing any aspect of our services without our express written consent.

We reserve the right to investigate and take appropriate legal action against anyone who, in our sole discretion, violates these provisions, including reporting such conduct to law enforcement authorities, suspending or terminating your account, and pursuing civil remedies.

4. User Accounts

To access certain features of our Website, you may be required to create a user account. When creating an account, you must provide accurate and complete information. You are solely responsible for maintaining the confidentiality of your account password and for all activities that occur under your account.

You agree to notify us immediately at [email protected] of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to comply with this section. You may not share your account credentials with any third party or allow any third party to access your account.

We reserve the right to suspend or terminate your account at any time and for any reason, including but not limited to your violation of these Terms, fraudulent activity, or extended periods of inactivity, without liability to you.

5. Payment Terms

5.1 Pricing

All prices displayed on our Website are in United States Dollars (USD) and are subject to applicable sales tax as required by federal, state, and local laws. Prices are subject to change without notice; however, any change in price will not affect orders that have already been confirmed.

5.2 Payment Methods

We accept various forms of payment as indicated on our Website at the time of checkout, including major credit and debit cards, and other digital payment methods. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge the full amount of your order to that payment method.

5.3 Order Confirmation

Upon placing an order, you will receive an order confirmation via email. This confirmation constitutes our acceptance of your order. We reserve the right to cancel or refuse any order for any reason, including but not limited to unavailability of menu items, errors in pricing, or suspected fraudulent activity. In the event we cancel your order, you will receive a full refund to your original payment method.

5.4 Refunds and Cancellations

Our refund and cancellation policy is as follows:

• Orders may be cancelled within a limited time window after placement, as specified at the time of ordering, after which cancellations may not be possible as preparation may have already begun.
• Refunds for unsatisfactory orders will be considered on a case-by-case basis. To request a refund or report an issue with your order, please contact us at [email protected] within 24 hours of receiving your order.
• Refunds, if approved, will be processed to the original payment method within 5–10 business days, subject to your financial institution's processing times.
• We are not responsible for delays caused by incorrect addresses or delivery information provided by the customer.

5.5 Delivery Fees and Minimum Orders

Delivery fees and minimum order requirements, if applicable, will be clearly disclosed at the time of checkout. These fees are non-refundable unless we have failed to deliver your order.

6. Intellectual Property Rights

All content on the Website, including but not limited to text, graphics, logos, images, photographs, audio clips, digital downloads, data compilations, software, and all other materials (collectively, "Content"), is the exclusive property of Pizzana or its content suppliers and is protected by applicable United States and international intellectual property laws, including copyright, trademark, trade dress, and other proprietary rights.

The Pizzana name, logo, and all related product and service names, design marks, and slogans are trademarks or service marks of Pizzana. You may not use any of these marks without our prior written permission. All other trademarks, service marks, and trade names appearing on this Website are the property of their respective owners.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Website and its Content solely for your personal, non-commercial use in connection with our services. This license does not include the right to:

• Modify or create derivative works based on our Content;
• Use our Content for any commercial purpose or public display;
• Reproduce, distribute, or transmit our Content;
• Remove any copyright, trademark, or other proprietary notices from our Content; or
• Use any data mining, robots, or similar data gathering tools.

Any unauthorized use of our intellectual property will immediately terminate the license granted above and may subject you to civil and criminal penalties under United States law, including the Digital Millennium Copyright Act (DMCA) and applicable trademark statutes.

7. Disclaimers and "As-Is" Basis

YOUR USE OF THE WEBSITE AND OUR SERVICES IS AT YOUR SOLE RISK. THE WEBSITE AND ALL SERVICES, CONTENT, AND MATERIALS PROVIDED BY PIZZANA ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PIZZANA EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY CONTENT, INCLUDING MENU ITEMS, NUTRITIONAL INFORMATION, ALLERGEN INFORMATION, OR PRICING;
• WARRANTIES THAT THE WEBSITE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS.

We do not warrant that our food products will be free from allergens or contaminants that may cause adverse reactions. Customers with food allergies or dietary restrictions are strongly encouraged to contact us directly before placing an order to discuss their specific needs. Pizzana shall not be liable for any allergic reactions, food-borne illnesses, or other adverse health outcomes resulting from consumption of our products.

The foregoing disclaimers shall apply to the fullest extent permitted by applicable law. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PIZZANA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH:

• YOUR USE OR INABILITY TO USE OUR WEBSITE OR SERVICES;
• ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR PERSONAL INFORMATION;
• ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR WEBSITE;
• ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE TRANSMITTED THROUGH OUR WEBSITE BY ANY THIRD PARTY;
• ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE WEBSITE;
• ANY FOOD PRODUCTS PURCHASED THROUGH OUR SERVICES, INCLUDING BUT NOT LIMITED TO ALLERGIC REACTIONS OR FOOD-BORNE ILLNESSES;
• DELIVERY DELAYS OR FAILURES CAUSED BY CIRCUMSTANCES BEYOND OUR CONTROL.

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF OUR SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO US IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

The limitations of liability set forth above are fundamental elements of the basis of the bargain between Pizzana and you. Some jurisdictions do not allow the exclusion or limitation of liability for incidental or consequential damages, so the above limitation may not apply to you to the extent prohibited by applicable law.

9. Indemnification

To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Pizzana, its officers, directors, employees, agents, licensors, service providers, and affiliates from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use of the Website or our services;
• Your violation of any third-party rights, including intellectual property rights, privacy rights, or proprietary rights;
• Your violation of any applicable law, rule, or regulation;
• Any content or information you submit, post, or transmit through our Website;
• Your negligent or wrongful conduct, including but not limited to the provision of false, inaccurate, or misleading information;
• Any fraudulent activity or misuse of our services by you or on your behalf.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses. You agree not to settle any matter without our prior written consent.

10. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or applications that are not owned or controlled by Pizzana. We have no control over, and assume no responsibility for, the content, privacy policies, practices, or terms of any third-party websites or services. We strongly advise you to review the terms and privacy policies of any third-party websites or services you visit.

The inclusion of any link to a third-party website does not imply endorsement, approval, or recommendation by Pizzana of such website or any association with its operators. We shall not be liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.

11. Privacy Policy

Your use of our Website and services is also governed by our Privacy Policy, which is incorporated into these Terms of Service by reference. Our Privacy Policy describes how we collect, use, and share information about you when you use our services. We comply with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) for California residents, and the Federal Trade Commission Act (FTC Act) regarding consumer protection and unfair or deceptive trade practices.

By using our Website, you consent to the collection and use of your information as described in our Privacy Policy. If you have any questions or concerns about our privacy practices, please contact us at [email protected].

12. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States and the applicable laws of the state in which Pizzana is registered and operates, without regard to its conflict of law provisions or principles.

Any legal action or proceeding arising out of or relating to these Terms or your use of our services that is not subject to arbitration as described in Section 13 shall be instituted exclusively in the federal or state courts located within the applicable jurisdiction in the United States. You hereby irrevocably consent to the exclusive jurisdiction and venue of such courts and waive any objection to the laying of venue or jurisdiction in such courts.

These Terms are subject to applicable United States federal law, including the Federal Trade Commission Act (15 U.S.C. § 41 et seq.) governing unfair or deceptive acts or practices, the Computer Fraud and Abuse Act (18 U.S.C. § 1030), the Digital Millennium Copyright Act (17 U.S.C. § 512), and all other applicable federal and state statutes and regulations governing e-commerce, consumer protection, and food service.

13. Dispute Resolution

13.1 Informal Resolution

Before initiating any formal dispute resolution proceedings, you agree to first contact us informally to attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or our services. Please send a written description of your dispute to [email protected] with the subject line "Dispute Resolution Request." We will attempt to resolve the dispute within thirty (30) days of receiving your notice. If the dispute is not resolved within this period, either party may proceed to formal dispute resolution as described below.

13.2 Binding Arbitration

Except as provided below, any dispute, claim, or controversy arising out of or relating to these Terms, including the validity, interpretation, breach, or termination thereof, shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association (AAA) or another mutually agreed-upon arbitration organization. The arbitration shall take place in the applicable jurisdiction in the United States, and the arbitrator's decision shall be final and binding upon both parties.

The arbitration shall be conducted on an individual basis. You and Pizzana each waive the right to participate in any class action, consolidated arbitration, or representative proceeding. If a court of competent jurisdiction determines that this class action waiver is unenforceable, the entire arbitration agreement shall be null and void, but only with respect to that specific claim.

13.3 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights, unauthorized access to or disclosure of confidential information, or any other matter where irreparable harm may result from the delay inherent in arbitration proceedings.

13.4 Time Limitation on Claims

ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OR OUR SERVICES MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. THEREAFTER, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.

14. Term and Termination

These Terms of Service shall remain in full force and effect while you use our Website or services. We reserve the right, in our sole discretion, to terminate your access to all or part of our Website and services, with or without notice, and for any reason, including but not limited to:

• Your breach of any provision of these Terms;
• Your engagement in fraudulent, abusive, or illegal activity;
• Requests from law enforcement or other government agencies;
• Your extended inactivity;
• Discontinuation of our services or any part thereof.

Upon termination, your right to use our Website and services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including without limitation, intellectual property ownership provisions, disclaimers, indemnification, limitations of liability, and dispute resolution provisions.

If you wish to terminate your account, you may do so by contacting us at [email protected] with a request to delete your account. Please note that termination of your account does not affect your obligations for any outstanding orders or payments.

15. Changes to Terms of Service

We reserve the right to modify, update, or revise these Terms of Service at any time in our sole discretion. When we make material changes to these Terms, we will update the "Last Updated" date at the top of this page and, where appropriate, provide additional notice such as a prominent announcement on our Website or notification by email.

Your continued use of our Website or services after any modifications to these Terms constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically for any changes. If you do not agree to the modified Terms, you must immediately discontinue use of our Website and services.

We may also make changes to our services, pricing, menu offerings, or any other aspect of our business at any time without notice, and such changes will not constitute a modification to these Terms unless they affect your legal rights hereunder.

16. Severability

If any provision of these Terms of Service is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, unenforceable, or void for any reason, that provision shall be deemed severable from these Terms and shall not affect the validity, legality, and enforceability of the remaining provisions of these Terms, which shall continue in full force and effect.

In such case, the parties agree that the invalid or unenforceable provision shall be replaced with a valid, enforceable provision that most closely approximates the intent and economic effect of the original provision. The failure of Pizzana to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

17. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or agreements published by Pizzana on the Website, constitute the entire agreement between you and Pizzana with respect to your use of the Website and services, and supersede all prior and contemporaneous agreements, representations, warranties, and understandings, whether written or oral, with respect to such subject matter.

No waiver by Pizzana of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure of Pizzana to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

18. Force Majeure

Pizzana shall not be liable for any failure or delay in the performance of its obligations under these Terms where such failure or delay results from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, war, terrorism, riots, embargoes, government actions, labor disputes, internet or telecommunications failures, power outages, or any other events beyond our reasonable control (collectively, "Force Majeure Events").

In the event of a Force Majeure Event, we will use commercially reasonable efforts to provide you with notice and to resume performance as soon as reasonably practicable. If a Force Majeure Event continues for an extended period, either party may terminate the affected order or service without liability to the other party.

19. Accessibility

Pizzana is committed to making our Website accessible to all users, including those with disabilities. We strive to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 and applicable provisions of the Americans with Disabilities Act (ADA). If you experience any difficulties accessing our Website due to a disability, please contact us at [email protected] so that we may assist you and work to improve our accessibility.

20. Electronic Communications

By using our Website or contacting us electronically, you consent to receive electronic communications from us. We may communicate with you by email, posting notices on our Website, or other means. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

You may opt out of marketing communications at any time by following the unsubscribe instructions in any marketing email or by contacting us directly. However, we may still send you transactional or service-related communications, such as order confirmations and account notifications, which are not subject to opt-out.

21. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms of Service or our services, please contact us using the following information:

We will endeavor to respond to all inquiries within five (5) business days. For urgent matters regarding food safety, order emergencies, or security concerns, please mark your communication as urgent in the subject line.