Privacy Policy

Welcome to Pizzana ("we," "us," "our," or "the Company"). We operate the website pizzana-meal.click (the "Website") and provide food-related services to our customers across the United States. We are deeply committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website, place orders, or interact with us in any capacity.

Please read this Privacy Policy carefully. If you disagree with its terms, please discontinue use of our Website. This policy is intended to comply with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant consumer protection regulations.

By accessing or using our Website and services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you have any questions or concerns, please contact us at the information provided at the end of this document.

1. About Us

Pizzana is a food service business operating in the United States. We provide customers with the ability to browse our menu, place online food orders, and access related services through our Website. As the operator of this Website and the provider of these services, we act as the data controller with respect to the personal information collected through this platform.

2. Information We Collect

We collect various types of information in connection with your use of our Website and services. The categories of personal information we collect are described below.

2.1 Personal Information You Provide Directly

When you interact with our Website, you may voluntarily provide us with personal information, including but not limited to:

• Contact Information: Full name, email address, phone number, and mailing or delivery address.
• Account Information: Username, password, and other account registration details if you create an account with us.
• Order Information: Details about your food orders, dietary preferences, special instructions, and order history.
• Payment Information: Credit card numbers, debit card numbers, billing addresses, and other financial information necessary to process your transactions. Note that payment data is processed through secure, PCI-DSS compliant third-party payment processors, and we do not store complete payment card details on our servers.
• Communications: Any messages, feedback, reviews, or correspondence you send to us through our Website, email, or other communication channels.
• Promotional Preferences: Your preferences for receiving marketing and promotional communications from us.

2.2 Information Collected Automatically

When you visit our Website, certain information is collected automatically through cookies, web beacons, log files, and similar technologies. This may include:

• Device Information: IP address, browser type, browser version, operating system, device type (mobile, desktop, tablet), device identifiers, and screen resolution.
• Usage Data: Pages you visit on our Website, the time and date of your visit, the time spent on each page, links you click, search queries you enter, and the page that referred you to our Website.
• Location Data: General geographic location derived from your IP address, and, with your explicit consent, more precise location data to facilitate food delivery services.
• Log Data: Server logs that record information about your access requests, error logs, and other system activity.
• Cookie and Tracking Data: Information collected through cookies, pixel tags, and similar technologies. Please refer to Section 8 (Cookie Policy) for more details.

2.3 Information from Third Parties

We may also receive information about you from third-party sources, including:

• Social Media Platforms: If you choose to connect a social media account to our services or log in via a social media platform, we may receive profile information from that platform.
• Analytics Providers: Third-party analytics services that provide us with aggregated or de-identified data about how users interact with our Website.
• Payment Processors: Confirmation of transaction status and fraud prevention signals from our payment processing partners.
• Delivery Partners: Information necessary to coordinate and fulfill food delivery orders.
• Advertising Partners: Data related to your interactions with our advertisements on third-party platforms.

2.4 Sensitive Personal Information

We do not intentionally collect sensitive categories of personal information such as health data, genetic or biometric data, racial or ethnic origin, political opinions, religious beliefs, or sexual orientation. However, if you voluntarily provide information about dietary restrictions or food allergies (which may indirectly reveal health-related information), we will use such information solely for the purpose of fulfilling your food orders and ensuring your safety.

3. How We Use Your Information

We use the personal information we collect for the following purposes, always in accordance with applicable law:

3.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders, including coordinating delivery or pickup.
• To create and manage your account on our Website.
• To communicate with you regarding your orders, including confirmations, updates, and delivery notifications.
• To process payments and prevent fraudulent transactions.
• To respond to your inquiries, complaints, and requests for customer support.
• To customize and personalize your experience on our Website, including displaying relevant menu items and offers based on your order history.

3.2 Analytics and Service Improvement

• To analyze usage patterns and trends on our Website to improve our services, features, and user experience.
• To conduct internal research and data analysis to better understand our customer base.
• To troubleshoot technical issues and maintain the security and functionality of our Website.
• To measure the effectiveness of our promotional campaigns and marketing efforts.

3.3 Marketing and Communications

• To send you promotional emails, newsletters, special offers, and information about new menu items, with your consent where required by law.
• To send you targeted advertisements on third-party platforms and websites based on your interests and interactions with our services.
• To conduct surveys, sweepstakes, and other promotional activities.
• You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.

3.4 Legal Compliance and Safety

• To comply with applicable federal and state laws, regulations, and legal processes.
• To enforce our Terms of Service and other agreements.
• To protect the rights, property, and safety of our company, customers, and others.
• To detect and prevent fraud, abuse, and other harmful activities.
• To respond to lawful requests from government authorities, courts, and law enforcement agencies.

3.5 Business Operations

• To manage our business relationships, including with vendors, partners, and service providers.
• To plan and execute corporate transactions such as mergers, acquisitions, or asset sales.
• To maintain our records and fulfill our administrative and operational obligations.

4. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information with certain categories of third parties in the circumstances described below.

4.1 Service Providers

We engage trusted third-party companies and individuals to perform services on our behalf. These service providers have access to your personal information only to the extent necessary to perform their functions and are contractually obligated to maintain its confidentiality and security. Categories of service providers include:

• Payment processors and fraud prevention services (e.g., Stripe, PayPal).
• Food delivery and logistics companies.
• Cloud hosting and data storage providers.
• Email marketing and communications platforms.
• Customer support and help desk software providers.
• Analytics and performance monitoring tools (e.g., Google Analytics).
• Advertising networks and social media platforms.
• Website security and cybersecurity service providers.

4.2 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on our Website of any such change in ownership or control, and we will inform you of any choices you may have regarding your information.

4.3 Legal Requirements

We may disclose your personal information to government authorities, law enforcement agencies, courts, or other third parties when we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, or government regulation.
• Protect and defend our legal rights or property.
• Investigate, prevent, or take action against suspected illegal activities, fraud, or violations of our Terms of Service.
• Protect the vital interests or safety of our users, employees, or the public.

4.4 With Your Consent

We may share your personal information with third parties in other circumstances when we have your explicit consent to do so.

4.5 Aggregated or De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other purposes.

5. Data Security

We take the security of your personal information very seriously and implement a range of technical, organizational, and administrative measures to protect it from unauthorized access, use, disclosure, alteration, or destruction. Our security practices include:

5.1 Technical Safeguards

• Encryption: We use industry-standard Transport Layer Security (TLS/SSL) encryption to protect data transmitted between your browser and our servers.
• Secure Servers: Your information is stored on secure servers hosted in facilities with physical security controls.
• Firewalls: We deploy firewalls and intrusion detection systems to protect against unauthorized network access.
• Access Controls: We restrict access to personal information to authorized personnel who need it to perform their job functions.
• PCI-DSS Compliance: Our payment processing systems comply with the Payment Card Industry Data Security Standard (PCI-DSS).

5.2 Organizational Safeguards

• Regular privacy and security training for our staff members who handle personal information.
• Internal policies and procedures governing the handling of personal data.
• Data minimization practices to ensure we only collect information that is necessary for the stated purposes.
• Regular audits and assessments of our data protection practices.

5.3 Limitation of Liability

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected users in accordance with applicable law, including the notification requirements under relevant state data breach notification statutes.

6. Your Privacy Rights

Depending on your state of residence within the United States, you may have specific rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request that we disclose what personal information we have collected about you, including the categories of personal information, the sources from which it was collected, the business purpose for collecting it, and the categories of third parties with whom we share it.
• Right to Access: You have the right to request a copy of the specific pieces of personal information we have collected about you in a portable format.
• Right to Deletion: You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions.
• Right to Correction: You have the right to request that we correct inaccurate personal information that we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes. We do not sell personal information; however, our use of certain advertising technologies may constitute "sharing" under the CPRA.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to what is necessary to provide requested services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you services, charge different prices, or provide a lower quality of service because you exercised your privacy rights.

6.2 Rights Available to All U.S. Users

Regardless of your state of residence, we provide the following rights to all users of our Website:

• Right of Access: You may request information about the personal data we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete information about you.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Right to Data Portability: You may request that we provide your personal information in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where we process your personal information based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to such withdrawal.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable request to us by:

• Email: [email protected]

When you submit a request, we may need to verify your identity to protect your privacy and the security of your information. We may ask you to provide certain information to confirm your identity, such as your name, email address, and order history. We will respond to your request within 45 days of receipt. If we require more time, we will notify you and may extend the response period by an additional 45 days.

You may designate an authorized agent to make a request on your behalf. Authorized agents must provide written proof of authorization, and we may require direct verification from you to confirm the request.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods depend on the nature of the information and the purpose for which it was collected:

When personal information is no longer required, we will securely delete, destroy, or de-identify it. You may request deletion of your personal information at any time, subject to certain legal exceptions (e.g., we may need to retain certain records for legal compliance or legitimate business interests).

8. Cookie Policy

Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyze Website traffic, and deliver targeted advertising. A cookie is a small text file placed on your device when you visit a website.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the operation of our Website. They enable you to navigate the site, use its features, and complete food orders. Without these cookies, our Website cannot function properly.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our Website, such as which pages are visited most often and how users navigate the site. We use this information to improve our Website's performance and user experience. Examples include Google Analytics cookies.
• Functionality Cookies: These cookies allow our Website to remember your preferences (such as language settings, saved delivery addresses, and past orders) to provide a more personalized experience.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns.

8.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that disabling certain cookies may affect the functionality of our Website and your ability to place orders. You can also opt out of interest-based advertising through tools provided by the Digital Advertising Alliance (DAA) at optout.aboutads.info or the Network Advertising Initiative (NAI) at optout.networkadvertising.org.

By continuing to use our Website after being notified of our use of cookies, you consent to our use of cookies in accordance with this Privacy Policy.

9. Children's Privacy

Our Website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or process personal information from children under the age of 13. Our practices are consistent with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under 13 without verified parental consent.

If you are under 18 years of age, please do not use our Website or provide any personal information through it. If we become aware that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will take immediate steps to delete that information from our records.

If you believe that we may have collected personal information from a child under 13, please contact us immediately at [email protected] so that we can take appropriate action.

10. International Data Transfers

Pizzana is based in the United States, and your personal information is primarily processed and stored within the United States. However, some of our third-party service providers may operate in or transfer data to other countries. If your personal information is transferred outside the United States, we take steps to ensure that it is protected in a manner consistent with this Privacy Policy and applicable privacy laws.

If you are accessing our Website from outside the United States, please be aware that your information may be transferred to, stored in, and processed in the United States, where privacy laws may differ from those in your jurisdiction. By using our Website, you consent to the transfer of your information to the United States in accordance with this Privacy Policy.

For transfers involving personal data of individuals located in jurisdictions with cross-border data transfer restrictions, we rely on appropriate legal mechanisms, such as data processing agreements incorporating standard contractual clauses or other approved transfer mechanisms, to ensure adequate protection of your personal information.

11. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or applications that are not operated by us. We have no control over the content, privacy practices, or policies of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit. We are not responsible for the privacy practices or content of such third-party sites and services.

Our Website may also incorporate third-party tools and plugins, such as social media sharing buttons, payment processing widgets, and mapping tools. These third-party services may collect information about your interactions with our Website in accordance with their own privacy policies.

12. Do Not Track Signals

Some web browsers transmit "Do Not Track" (DNT) signals to websites. Currently, there is no universally accepted standard for how websites should respond to such signals. At this time, our Website does not respond to DNT signals from browsers. We will continue to monitor developments in this area and will update our practices if and when a recognized standard is established.

13. California Shine the Light Law

California Civil Code Section 1798.83 (the "Shine the Light" law) permits California residents to request certain information about our disclosure of personal information to third parties for their direct marketing purposes. If you are a California resident and wish to make such a request, please contact us at [email protected]. We will respond to your request within 30 days.

14. Nevada Privacy Rights

Nevada residents may have the right to opt out of the sale of certain categories of personal information. While we do not sell personal information in the traditional sense, Nevada residents who wish to submit a request related to our information sharing practices may contact us at [email protected].

15. How to File a Complaint

If you believe that we have violated your privacy rights or have concerns about how we handle your personal information, we encourage you to contact us first so that we may address your concerns directly. Our contact information is provided in Section 17 below.

If you are not satisfied with our response, you may have the right to file a complaint with the relevant regulatory authority. In the United States, privacy complaints may be directed to:

• Federal Trade Commission (FTC): The FTC enforces consumer protection laws, including Section 5 of the FTC Act, which prohibits unfair or deceptive practices. You can file a complaint at www.ftc.gov/complaint or by calling 1-877-FTC-HELP (1-877-382-4357).
• California Attorney General (for California residents): California residents who believe their CCPA/CPRA rights have been violated may submit a complaint to the California Privacy Protection Agency (CPPA) at cppa.ca.gov or the California Office of the Attorney General at oag.ca.gov/privacy/ccpa.
• State Attorney General: Residents of other states may file complaints with their respective state attorney general's office regarding alleged violations of state consumer protection and privacy laws.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or for other operational reasons. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page.
• Post the revised policy prominently on our Website.
• Notify you by email (if we have your email address on file) or through a notice on our Website homepage for material changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Website and services after any changes to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide by the updated policy.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, or if you wish to exercise any of your privacy rights, please contact us using the information below:

We are committed to working with you to resolve any privacy concerns you may have. We will make every effort to respond to your inquiries promptly and thoroughly, and we aim to respond to all privacy-related requests within 30 to 45 days of receipt, depending on the nature of the request and applicable legal requirements.

We value your trust in sharing your personal information with us and are dedicated to protecting your privacy in everything we do. Thank you for choosing Pizzana.